cbijee Privacy Policy
— Your Information, Our Responsibility
This privacy policy explains in detail how your personal information is collected, used, and kept secure on the cbijee platform.
cbijee ("we", "us", or "platform") is an online casino and sports betting service in Bangladesh. This privacy policy explains what information we collect when you use our website, how that information is used, and how it is kept secure.
By using our service, you agree to the terms of this privacy policy. If you do not agree with this policy, please stop using our service.
1. Information Collection — What We Know About You
We may collect the following types of information when you use the cbijee platform.
Personal Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for verification)
- Home address
Financial and Transaction Information
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Bonus usage records
- Betting and gaming history
Technical Information
- IP address and browser type
- Operating system and device information
- Cookies and session data
- Login and logout times
- Page visit logs
Communication Information
- Live chat conversations
- Messages sent via email
- Complaints and review records
- Support ticket details
- Satisfaction survey responses
2. How Your Information Is Used
cbijee collects your information only for legitimate and specific purposes. Each purpose is described in detail below.
| Purpose | Description |
|---|---|
| Account Management | Personal information is used to create, verify, and maintain your account. |
| Identity Verification | Identity document details are used to prevent fraud and confirm age. |
| Transaction Processing | Financial information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket. |
| Customer Support | Contact information is used to provide 24/7 Bengali live chat and email support. |
| Security Assurance | Technical information is used to monitor account security and detect suspicious activity. |
| Responsible Gaming | Gaming history is analysed to identify the risk of excessive play and take protective measures. |
| Service Improvement | Usage patterns and preferences are analysed to improve the platform experience. |
3. Cookies and Tracking Technologies
cbijee uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Types of cookies we use
- Essential cookies: These are necessary for the basic functionality of the site. They are used to maintain login sessions and for security-related tasks, and cannot be disabled.
- Analytics cookies: Used to understand how many users visit different parts of the site. This information helps us improve our service.
- Preference cookies: Used to remember your language preference, display settings, and other personalised experience choices.
4. Sharing Information with Third Parties
cbijee does not sell or commercially rent your personal information. Information may be shared only in the limited circumstances described below.
Payment Service Providers
The financial information needed to complete transactions via bKash, Nagad, and Rocket is shared with these service providers. This information is used solely for processing transactions and is always protected under each provider's own privacy policy.
Legal Obligations
Information may be disclosed to comply with applicable laws in Bangladesh and in response to orders from law enforcement agencies or judicial authorities. In such cases, we provide only the minimum information required.
Technology Service Providers
We work with specific technology partners to keep the platform running. All such partners are contractually bound to follow cbijee's strict privacy standards.
Fraud Prevention
Information may be shared with relevant authorities when needed to prevent fraud, money laundering, or other illegal activity.
5. Information Security and Protection Measures
cbijee follows industry-standard security technologies and practices to keep your information secure.
SSL Encryption
All data exchanged between our servers and your device is transmitted securely using SSL (Secure Socket Layer) encryption.
Data Encryption
All stored sensitive information is protected using advanced encryption algorithms. Passwords are never stored in plain text.
Continuous Monitoring
Our security team continuously monitors system and account activity and responds quickly to any unusual behaviour.
Access Control
Only authorised staff can access your information, and strict logs are maintained for all access.
Regular Backups
Regular secure backups are created and stored on protected servers to reduce the risk of data loss.
Security Audits
Our systems undergo regular external security audits to maintain the highest security standards.
6. Data Retention Period
cbijee retains your information only for as long as it is needed. Retention periods are determined based on the type and purpose of the data.
Active Account Data
Your profile, transaction history, and gaming data will be retained for as long as your account remains active. This information is necessary to provide the service and support.
Data After Account Closure
Even after an account is closed, certain information may be retained for a specific period to meet legal requirements. This includes financial transaction records, identity verification documents, and security-related logs.
Marketing Communications
If you request that we stop sending you promotional messages, we will action your request promptly after receiving it.
7. Your Rights
As a cbijee user, you have several important rights regarding your personal information.
You have the right to know what information we have collected about you. On request, we will provide you with a summary of your data.
If any of your stored information is inaccurate, you have the right to request that it be corrected.
In certain circumstances you may request that your personal information be deleted, though legal obligations may limit this in some cases.
You have the right to object to the processing of your information on specific grounds.
You may request a copy of your own personal information in a structured digital format.
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise any of the above rights, please contact us. We will endeavour to respond to your request within 30 days. In some cases, such as legal obligations or fraud prevention, we may be unable to delete certain information, and we will inform you of the reason.
8. Protection of Minors' Information
cbijee is a service intended only for users aged 21 and above. We do not knowingly collect or store the information of any minor.
Every user must confirm their age at registration. If we have reason to believe that a user is a minor, we will immediately suspend that account and take steps to securely delete the associated information.
If you believe that a minor's information has reached our systems, please contact us. We will take the necessary action promptly.
9. Changes to the Privacy Policy
cbijee reserves the right to change or update this privacy policy at any time. If a significant change is made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
- You may be asked to review the new policy the next time you log in.
If you continue to use the cbijee platform after the updated policy takes effect, it will be assumed that you have accepted the new policy. If you do not agree with the changes, you may request that your account be closed.
10. Contact Us
If you have any questions about this privacy policy or any requests regarding your information, please contact us.
24/7 Live Chat
Our Bengali support team is always ready. For any questions, contact us directly via live chat.
To learn more about our responsible gaming policy, visit the Responsible Gaming page. For more information about us, visit the About Us page.